ILO Administration for B.C. Towing and Recovery Operators, Section Two – ARA Training

ILO Administration for B.C. Towing and Recovery Operators

Section Two

Course Content

Module Content

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ILO2026-S2-M1-Lesson 01: Why the Commercial Liens Act Was Introduced

ILO2026-S2-M1-Lesson 02: What is a Commercial Lien?

ILO2026-S2-M1-Lesson 03: Who the CLA Applies To

ILO2026-S2-M1-Lesson 04: The CLA’s Relationship to Other Laws

ILO2026-S2-M1-Lesson 05: Key Terms Operators Must Know

ILO2026-S2-M1-Lesson 06: What the CLA Improves for Towers & Repairers

ILO2026-S2-M1-Lesson 07: What This Module Will Teach You

ILO2026-S2-M1-Lesson 08: Module One Summary

ILO2026-S2-M1-Lesson 09: End of Module One (with Download)

Module Content

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ILO2026-S2-M2-Lesson 01: What Creates a Lien Under the CLA?

ILO02026-S2-M2-Lesson 02: Who Can Create a Lien?

ILO2026-S2-M2-Lesson 03: Understanding “Owner’s Authority”

ILO2026-S2-M2-Lesson 04: When a Lien Does Not Arise

ILO2026-S2-M2-Lesson 05: Lien Arises Automatically

ILO2026-S2-M2-Lesson 06: Examples Towers Will Encounter

ILO2026-S2-M2-Lesson 07: Examples Repairers Will Encounter

ILO2026-S2-M2-Lesson 08: Module Two Summary

ILO2026-S2-M2-Lesson 9: End of Module Two (with Download)

Module Content

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ILO2026-S2-M3-Lesson 01: What Does “Possession” Mean Under the CLA?

ILO2026-S2-M3-Lesson 02: Maintaining Possession in Practice

ILO2026-S2-M3-Lesson 03: When Is Possession Lost? (Lien Extinguishment)

ILO2026-S2-M3-Lesson 04: Temporary Release: The Dangerous Myth

ILO2026-S2-M3-Lesson 05: Exceptions: When Possession Is Not Considered Lost

ILO2026-S2-M3-Lesson 06: Police Orders and Your Lien Rights

ILO2026-S2-M3-Lesson 07: Insurer Involvement (ICBC, Private Insurance, Salvage)

ILO2026-S2-M3-Lesson 08: Documentation Required to Maintain a Lien

ILO2026-S2-M3-Lesson 09: Best Practices for Maintaining Possession

ILO2026-S2-M3-Lesson 10: Summary of Module Three

ILO2026-S2-M3-Lesson 11: End of Module Three (with Download)

Module Content

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ILO2026-S2-M4-Lesson 01: Why Notice Matters

ILO2026-S2-M4-Lesson 02: Who Must Be Notified?

ILO2026-S2-M4-Lesson 03: When Notice Must Be Sent

ILO2026-S2-M4-Lesson 04: What Must the Notice Contain?

ILO2026-S2-M4-Lesson 05: How Notice Must Be Delivered

ILO2026-S2-M4-Lesson 06: Conducting a PPSA Search (Critical)

ILO2026-S2-M4-Lesson 07: Priority, and Why Notice Is Essential

ILO2026-S2-M4-Lesson 08: Notice Before Sale

ILO2026-S2-M4-Lesson 09: Examples of Proper Notice

ILO2026-S2-M4-Lesson 10: Common Mistakes to Avoid

ILO2026-S2-M4-Lesson 11: Best Practices for Towers & Repairers

ILO2026-S2-M4-Lesson 12: Summary of Module Four

ILO2026-S2-M4-Lesson 13: End of Module Four (with Downloads)

Module Content

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ILO2026-S2-M5-Lesson 01: What Is Lien Priority?

ILO2026-S2-M5-Lesson 02: Two Main Types of Liens Under the CLA

ILO2026-S2-M5-Lesson 03: Priority Rules for Tow & Storage Liens

ILO2026-S2-M5-Lesson 04: Priority Rules for Repairer Liens

ILO2026-S2-M5-Lesson 05: When Secured Lenders Outrank Towers or Repairers

ILO2026-S2-M5-Lesson 06: Priority in Mixed Cases

ILO2026-S2-M5-Lesson 07: Priority Scenarios: Real-World Examples

ILO2026-S2-M5-Lesson 08: How to Maximize Your Priority Rights

ILO2026-S2-M5-Lesson 09: Summary of Module Five

ILO2026-S2-M5-Lesson 10: End of Module Five (with Download)

Module Content

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ILO2026-S2-M6-Lesson 01: When Are You Allowed to Sell a Vehicle?

ILO2026-S2-M6-Lesson 02: Mandatory Notice of Intended Sale

ILO2026-S2-M6-Lesson 03: Advertising the Sale

ILO2026-S2-M6-Lesson 04: How the Sale Must Be Conducted

ILO2026-S2-M6-Lesson 05: Sale Proceeds: How Money Is Distributed

ILO2026-S2-M6-Lesson 06: What Happens If There Is a Shortfall?

ILO2026-S2-M6-Lesson 07: Practical Examples: Real-World Scenarios

ILO2026-S2-M6-Lesson 08: Best Practices for Conducting a Valid Sale

ILO2026-S2-M6-Lesson 09: Summary of Module Six

ILO2026-S2-M6-Lesson 10: End of Module Six (with Download)

Module Content

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ILO2026-S2-M7-Lesson 01: Order of Distribution: Who Gets Paid First?

ILO2026-S2-M7-Lesson 02: What is a Surplus?

ILO2026-S2-M7-Lesson 03: What If You Cannot Locate the Debtor?

ILO2026-S2-M7-Lesson 04: What Is a Deficiency?

ILO2026-S2-M7-Lesson 05: When You Can Collect a Deficiency

ILO2026-S2-M7-Lesson 06: When You Cannot Collect a Deficiency

ILO2026-S2-M7-Lesson 07: Practical Examples: Real-World Scenarios

ILO2026-S2-M7-Lesson 08: Best Practices for Handling Surplus & Deficiency

ILO2026-S2-M7-Lesson 09: Summary of Module Seven

ILO2026-S2-M7-Lesson 10: End of Module Seven (with Download)

Module Content

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ILO2026-S2-M8-Lesson 01: Police-Directed Tows

ILO2026-S2-M8-Lesson 02: Accident Scene Tows

ILO2026-S2-M8-Lesson 03: Private Property Tows

ILO2026-S2-M8-Lesson 04: Trespass Towing and Unauthorized Parking

ILO2026-S2-M8-Lesson 05: Abandoned Vehicles

ILO2026-S2-M8-Lesson 06: Interactions with Bailiffs and Repo Agents

IL)2026-S2-M8-Lesson 07: Repossessions and Secured Lenders

ILO2026-S2-M8-Lesson 08: Vehicles Held for Police Investigation

ILO2026-S2-M8-Lesson 09: Out-of-Province or Unregistered Vehicles

ILO2026-S2-M8-Lesson 10: Disputed Authority / Fraudulent Callers

ILO2026-S2-M8-Lesson 11: Summary of Module Eight

ILO2026-S2-M8-Lesson 12: End of Module Eight (with Download)

Module Content

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ILO2026-S2-M9-Lesson 01: Authorization: The Foundation of a Repair Lien

ILO2026-S2-M9-Lesson 02: Unauthorized Repairs: A Serious Risk

ILO2026-S2-M9-Lesson 03: Diagnostic-Only Liens

ILO2026-S2-M9-Lesson 04: Estimate Disputes

ILO2026-S2-M9-Lesson 05: Insurance-Related Scenarios (ICBC & Private Insurers)

ILO2026-S2-M9-Lesson 06: EV-Specific Issues for Repair Shops

ILO2026-S2-M9-Lesson 07: When a Repair Shop Must Release a Vehicle

ILO2026-S2-M9-Lesson 08: When a Repair Shop May Legally Hold a Vehicle

ILO2026-S2-M9-Lesson 09: Abandoned Vehicles in Repair Shops

ILO2026-S2-M9-Lesson 10: Repairer–Tower Interaction: Who Has Priority?

ILO2026-S2-M9-Lesson 11: Summary of Module Nine

ILO2026-S2-M9-Lesson 12: End of Module Nine (with Download)

Module Content

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ILO2026-S2-M10-Lesson 01: CLA vs. Motor Vehicle Act (MVA)

ILO2026-S2-M10-Lesson 02: CLA vs. Civil Resolution Tribunal (CRT)

ILO2026-S2-M10-Lesson 03: CLA vs. Insurance Law (ICBC & Private Insurers)

ILO2026-S2-M10-Lesson 04: CLA vs. Municipal Bylaws (Private Property Tows)

ILO2026-S2-M10-Lesson 05: CLA vs. Police Authority

ILO2026-S2-M10-Lesson 06: CLA vs. Court Orders

ILO2026-S2-M10-Lesson 07: CLA vs. Out-of-Province Laws

ILO2026-S2-M10-Lesson 08: CLA vs. Consumer Protection Laws

ILO2026-S2-M10-Lesson 09: Conflict Between Laws — Which One Wins?

ILO2026-S2-M10-Lesson 10: Practical Examples

ILO2026-S2-M10-Lesson 11: Summary of Module Ten

ILO2026-S2-M10-Lesson 12: End of Module Ten (with Download)

Module Content

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ILO2026-S2-M11-Lesson 01: Why Documentation Matters

ILO2026-S2-M11-Lesson 02: Essential Intake Documentation (Towers & Repairers)

ILO2026-S2-M11-Lesson 03: Tow-Specific Documentation

ILO2026-S2-M11-Lesson 04: Repair Shop Documentation

ILO2026-S2-M11-Lesson 05: PPSA Search Documentation (Critical for Priority)

ILO2026-S2-M11-Lesson 06: Notice (Lien Notice) Templates

ILO2026-S2-M11-Lesson 07: Second Notice if required (Intent to Sell) Template

ILO2026-S2-M11-Lesson 08: Access Logs (Highly Important)

ILO2026-S2-M11-Lesson 09: Storage Logs

ILO2026-S2-M11-Lesson 10: Sale Documentation

ILO2026-S2-M11-Lesson 11: Best Practices for Towers

ILO2026-S2-M11-Lesson 12: Best Practices for Repair Shops

ILO2026-S2-M11-Lesson 13: Best Practices for Both Towers & Repairers

ILO2026-S2-M11-Lesson 14: End of Module Eleven (with Download)