True or False: Before an estimator searches for recycled parts through the recycled parts locator the estimator will confirm whether the one of the following endorsements is in effect:

• Replacement Cost Endorsement (APV286A), or
• New Vehicle Replacement Plus Policy

True or False: A recycler must respond to a recycled parts request within ten minutes of receiving the request.

True or False: One of the criteria used to determine if a recycler will be awarded a complete order is how fast the recycler can ship the parts to the repair facility.

True or False: A used aftermarket part may be substituted for a used OEM part in cases where a recycled part is not available.

True or False: A recycler has 24 hours to ship a part to a repair facility if the repair is within the recycler’s delivery area.

True or False: For parts outside a recycler’s delivery area shipment must be no greater than 72 hours.

True or False: If a part is shipped outside a recycler’s delivery area freight charges must be included in the quoted price.

True or False: If a part is less than $150.00 or smaller than a fender it is not eligible for a crating fee.

True or False: When disputes arise when the amount of damage exceeds the original estimate quoted by the recycler then repair facility will charge additional repair time beyond that originally quoted at a rate of $40.00 per hour.

True or False: If a recycled part is not acceptable the repair facility has 7 days to return the part.

True or False: ICBC may approve compensation for labour when:• A recycled part is returned for reasons beyond the recycler’s control, and when ‘custom cutting’ of sheet metal parts reduces or eliminates the opportunity for resale. • An example of ‘beyond a recycler’s control’ is when a damaged vehicle is repairable, but during the repair process it is discovered there is additional hidden damage which causes the repair costs to increase resulting in the vehicle becoming a total loss.

True or False: Recycled parts 10 years or newer are warrantied for 6 months.

True or False: All other recycled parts are warrantied for 183 days from the date of purchase or 10,000kms of use whichever comes first.

True or False: Major mechanical parts must be installed by a trade qualified technician or the warranty is void.

True or False: All quarter panel cuts are to be discussed with the recycled part supplier and the repair facility will verify with ICBC that the vehicle repairs will proceed prior to ordering the parts.

True or False: The quality of parts must be accurately represented by the recycled parts supplier and reference the Automotive Recyclers Association Parts Grade and Damage Code.