Approximate time to complete this lesson: 10 minutes.
To begin Lesson 9, watch this video (3 minutes, 8 seconds).
As an inventory specialist you are a vital link in the quality control process. It is your job to properly record and communicate all damage and concerns to the rest of your team to ensure that the product you have described is the product that is ultimately delivered to the repair facility.
Recyclers need to properly grade their inventory and price competitively. You need to work with collision repair facilities and understand each other’s needs. Communication is the key!
When inventorying and selling a part it is important to try to notice even the small details. Recyclers are typically not collision repair techs and may not be able to see certain types of damage. Therefore, quality control is critical.
When grading a part look at the part as if you were installing it on your own car!
It is important that before you inventory parts that the parts be cleaned.
When inspecting the parts for damage look from all angles.
Ensure you have adequate lighting. Without adequate lighting you may miss important details about the part which will surface only after the part has been shipped.
Check all mounting tabs & points.
The repair facility is counting on you to send the part as described and want their inspection to be brief.
Note the obvious damage like peeling paint, rust, etc.
But even parts that appear to at first glance to have no damage will need a second look. How about wavy surfaces? How about minor marks or pinholes?
Note any sanding marks showing through the paint. This is a sign of previous body work and old body work will have to be re-done. Many times new paint can complicate old body work. Multiple layers of paint can cause issues and new paint can cause previous work to ‘boil-up’.
It is important to accurately record information so that your sales staff can properly communicate the damage to the repair facility. It is equally important that your sales staff be as detailed and as accurate as possible in communicating this information to the repair facility. Be wary of using jargon or other opaque terms just to make a sale. And remember ‘refreshing’ to a repair facility is repair time beyond sanding and painting.
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True or False: It is better to sell a customer individual parts as opposed to assemblies in order to save the customer time and money.
True or False: In 2012 the Automotive Recyclers Association established new parts definitions.
True or False: The third character in the damage code is the location of the damage.
True or False: Damage location typically follows an "S" or "Reverse S" pattern.
True or False: The letter T in a damage code denotes a paint problem.
True or False: The letter J in a damage code denotes a crack.
True or False: The letter E in a damage code denotes a dent.
True or False: The third character in a damage code is the number of units of damage.
True or False: One unit of damage is the equivalent of one hour of repair time.
True or False: A unit represents damage that can be covered by a standard sized credit card.
True or False: An A Grade part must have zero units of damage.
True or False: A C Grade part is a part that has more than six units of damage.
True or False: An A grade assembly will have three or less units of necessary repair.
True or False: A Grade A mechanical part = up to 60,000 miles/100,000 kilometres. Cannot exceed 15,000 miles/24,000 kilometres per model year of age.
True or False: A C Grade light fails to meet the requirements of A and B grade lights but are still functionally usable.
True or False: A C Grade cosmetic part is structurally undamaged but may contain imperfections.
True or False: The Damage Code 5D3 means a part that has a dent in location 5. The part is a C grade because it has greater than 2 units of damage.
True or False: A front-end assembly with one unit of damage on the hood and two units of damage to the fender will be graded A.
True or False: An example of C grade assembly part would be a front end assembly with collision damage on the bumper 6E4 and 7R2 (two units of damage) on the fender for a total of six repair units.
True or False: As an inventory specialist you are a vital link in the quality control process. It is your job to properly record and communicate all damage and concerns to the rest of your team to ensure that the product you have described is the product that is ultimately delivered to the repair facility.